Is Your Pricing Turning Clients Away?

by Michelle Salater on December 16, 2009

Consider the story of a financial magazine that was preparing to launch some years ago. The magazine tested the market by releasing two identical versions of its first issue–one priced at $3.95 and the other at $6.95. Common sense would dictate that more people would buy the $3.95 version because it cost less; however, far more issues of the $6.95 version sold.
The magazine’s target audience worked in the financial district and had more money to spend. Further, they were wary of a financial magazine that cost only $3.95. They assumed that at that price point it couldn’t be a good quality. At a higher price, the magazine was still within their budget but appeared to be a higher quality.
Lower price is often interpreted as lower quality.
Think about it. How many times have you looked at the price of something, be it an apartment, a food product, or a pair of shoes, and thought that it was so low–so cheap that something must be wrong with it–and decided to go with something more expensive because you assumed that it was worth more?
Before deciding the right price for your product or services, study your target audience–what they buy, where they go, and how much they tend to spend on similar products–and match the price to their tastes.
Three ways to market your products or services at a higher price point:
Quality: Even in this economy, customers are willing to pay more for higher quality. Demonstrate the value of your products or services with customer testimonials, your qualifications, or the quality materials your products are made from.
Brand Recognition: Customers are usually willing to spend more for a brand they recognize than for one they don’t. Make customers familiar with your brand. Have someone available to answer their questions at sites they visit, be present on their social hangouts, and simply do what you can to keep your product visible.
Unique Features: Consider what you can offer that your competition can’t. Are your products homemade or made entirely from recycled materials? Do you have exclusive partnerships with other businesses? Focus on what your products or services offer that customers cannot find anywhere else.

Businesses often make the mistake of believing that lower prices always appeal to potential customers; however, like all aspects of how you market your company, finding the right price is about considering your customers’ preferences and figuring out how to best serve them.

Consider the story of a financial magazine that was preparing to launch some years ago. The magazine tested the market by releasing two identical versions of its first issue–one priced at $3.95 and the other at $6.95. Common sense would dictate that more people would buy the $3.95 version because it cost less; however, far more issues of the $6.95 version sold.

The magazine’s target audience worked in the financial district and had more money to spend. Further, they were wary of a financial magazine that cost only $3.95. They assumed that at that price point it couldn’t be a good quality. At a higher price, the magazine was still within their budget but appeared to be a higher quality.

Lower price is often interpreted as lower quality.

Think about it. How many times have you looked at the price of something, be it an apartment, a food product, or a pair of shoes, and thought that it was so low–so cheap that something must be wrong with it–and decided to go with something more expensive because you assumed that it was worth more?

Before deciding the right price for your product or services, study your target audience–what they buy, where they go, and how much they tend to spend on similar products–and match the price to their tastes.

Three ways to market your products or services at a higher price point:

Quality: Even in this economy, customers are willing to pay more for higher quality. Demonstrate the value of your products or services with customer testimonials, your qualifications, or the quality materials your products are made from.

Brand Recognition: Customers are usually willing to spend more for a brand they recognize than for one they don’t. Make customers familiar with your brand. Have someone available to answer their questions at sites they visit, be present on their social hangouts, and simply do what you can to keep your product visible.

Unique Features and Benefits: Consider what you can offer that your competition can’t. Are your products homemade or made entirely from recycled materials? Do you have exclusive partnerships with other businesses? Focus on what your products or services offer that customers cannot find anywhere else.

If you like this post, you might also like:

  1. Quality vs Quantity: Where Do Your Marketing Materials Stand?
  2. B2B Gifts That Help You to Stay In Front Of Clients
  3. Are You Turning Away Prospects on Social Media Without Knowing It?
  • Thanks for taking this opportunity to discuss this, I feel strongly about it and I benefit from learning about this subject. If possible, as you gain facts, please update this blog with more information. I have found it extremely useful.
  • considering the fact that you have a great price but you have a few client, what strategies and method will you do. i also have this problem in my business and i find it hard to make some adjustment with that.
  • I definitely agree, it's important not to market price as that is what you'll attract. I discourage people from offering discounts to their products and services and instead offer MORE at the same price. For example, don't do half off specials instead do a special where you get an additional service or product. That way you aren't attracting bargain shoppers who are only buying when you have a sale... Just one way of looking at it.

    I also use the dollar store as an example. If you bought something there and it broke you wouldn't be too upset, but if you purchased something for a lot more money you'd actually value it more, take better care of it, and more than likely get your money out of it.
  • Lee
    Great blog, Michelle. I find pricing to be one of the biggest challenges I face as an entrepreneur. I also think that if you price yourself too low it effects the way you think about your customers in a negative way.
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